Frequently Asked Questions
How can I contact Veyro?
You can contact us by email at theveyrostore@gmail.com. Our customer service team will be happy to help with any questions about your order, our products or anything else you may need assistance with.
We aim to respond to all enquiries as quickly as possible.
Do you ship worldwide?
Yes. We offer shipping to customers worldwide.
Shipping options and costs may vary depending on your delivery location. Standard shipping within the UK is £4.99, and we offer free shipping on orders over £60.
Where do you ship from?
Our products are fulfilled through our trusted fulfilment and shipping partners. Depending on the product and destination, orders may be dispatched from different fulfilment locations.
This allows us to offer a wider range of products while keeping our prices competitive.
Can I change or cancel my order?
We aim to process orders as quickly as possible.
If you need to change or cancel your order, please contact us at theveyrostore@gmail.com within 12 hours of placing your order.
After this period, your order may have already entered processing or been shipped, meaning we may no longer be able to make changes or cancel it.
If your order has already been shipped, you may return it in accordance with our 30-Day Return Policy.
What payment methods do you accept?
We accept secure payments through our Shopify checkout.
Available payment methods may include major credit and debit cards such as:
- Visa
- Mastercard
- American Express
- PayPal
Payment options available to you will be displayed during checkout.
When will my order be processed?
Orders are processed Monday to Friday.
Please allow 1–3 business days for your order to be processed before it is shipped.
During busy periods, holidays, promotional events and major sales, processing times may be slightly longer.
Orders are generally not processed or shipped on weekends or public holidays.
How long will it take to receive my order?
Delivery times can vary depending on your location, the product ordered and the shipping carrier.
As a general guide, international orders may take approximately 2–4 weeks to arrive after shipping.
Please remember that customs processing and carrier delays can occasionally affect delivery times.
Will I receive tracking information?
Yes. Once your order has been shipped, tracking information will be provided where tracking is available.
You can use the tracking information to follow your order as it makes its way to you.
What if I don't receive my order?
If your order has not arrived within 30 days after the shipping date, please contact us at theveyrostore@gmail.com.
Our customer service team will investigate the delivery and help determine the appropriate next steps.
If your order qualifies under our delivery guarantee, you may be eligible for a full refund.
Can I return my order?
Yes. We offer 30-day hassle-free returns.
If you are not completely satisfied with your purchase, please contact us before returning your item so that we can provide you with the appropriate return instructions.
Items must meet the requirements outlined in our Refund and Return Policy.
How do I request a refund?
If you believe you are eligible for a refund, please contact theveyrostore@gmail.com with your order number and details of your request.
Our team will review your request and provide you with the next steps.
Refunds will be processed according to our Refund Policy.
What happens if I receive a damaged or incorrect item?
If your order arrives damaged, defective or you receive the wrong product, please contact us as soon as possible at theveyrostore@gmail.com.
Please include your order number and, where possible, photographs of the item and packaging so that we can investigate the issue and arrange an appropriate solution.
Do you offer free shipping?
Yes. We offer free standard shipping on orders over £60.
Orders below £60 are subject to our standard shipping charge of £4.99.
Shipping availability and costs may vary for international orders.
Are my payments secure?
Yes. Your payment information is processed through our secure Shopify checkout.
We use secure payment processing and encryption to help protect your personal and payment information.
Can I track my order?
If tracking is available for your order, you will receive tracking information once your order has been dispatched.
If you have not received tracking information or need help locating your order, contact us at theveyrostore@gmail.com.
Do you sell quality products?
At Veyro, we carefully select products that we believe offer genuine value and practical benefits for everyday living.
Our focus is on home comfort, organisation, lighting, cleaning essentials and lifestyle products that can make your home feel more comfortable, organised and enjoyable.
Why choose Veyro?
Veyro was created around a simple idea: everyday products should combine practicality, quality and value.
We carefully select products that can add comfort and convenience to everyday life without unnecessary complexity.
Our aim is to make shopping simple while providing products that are useful, thoughtfully selected and suited to modern homes.
Still have a question?
We're here to help.
If you cannot find the answer you're looking for, contact our customer service team at:
theveyrostore@gmail.com
We will be happy to assist you.
Veyro — Everyday Comfort, Considered.